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Six Essentials to Increase Cross-Selling and Up-Selling Revenues for Retail Services <- click


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Free Six Essentials to Increase Cross-Selling and Up-Selling Revenues for Retail Services Learn strategies for retail services to cost-effectively retain customers and increase their wallet share.
Customer  Service
Free Magazine, White Paper, Webinar
Online, MI 48331 
Six Essentials to Increase Cross-Selling and Up-Selling Revenues for Retail Services


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Six Essentials to Increase Cross-Selling and Up-Selling Revenues for Retail Services
This Contact Center Strategy Guide is intended for executives and managers working in the Contact Center environment within the retail services industry. It introduces the six essential strategies contact centers must adopt to advance from basic cross-selling activities to the level of “dynamic” cross-selling, realize the cost efficiencies and revenue benefits such a change can deliver.
  • The reasons basic cross-selling isn't good enough anymore.
  • The power of focusing on customer value.
  • Specific strategies for making the transition.
  • Examples of dynamic cross-selling in action.


Tags: Genesys Labs, free Genesys Labs whitepapers, white papers, technical downloads, cross-selling, upselling, retail services, contact centers,
More information on: Six Essentials to Increase Cross-Selling and Up-Selling Revenues for Retail Services

Publisher: Genesys Telecommunications Laboratories

Start Date: 2007-04-10


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